Setup help

No sales calls. Everything happens online or by email. Email hello@deskoncall.com. A person replies within one working day.

1. Finish the intake form

After PayFast confirms the subscription, sign in and open Setup. Add services and prices, hours, booking rules, a few questions, the tone, and who should receive questions you need to answer. DeskOnCall drafts answers from those details. Approve each one. Go live stays closed until they are approved. Healthcare businesses also wait until their POPIA review is finished. That is described on the clinics page.

2. Diary

Bookings use the built-in diary. You can paste a booking link into the website field on the intake form so the drafted answers can mention it. Google Calendar and Outlook are not connected yet.

3. Website chat

After go-live, the dashboard shows a widget key. The embed is:

<script src="https://deskoncall.com/embed.js" data-key="WIDGET_KEY" data-source="direct" async></script>

4. WhatsApp and missed calls

WhatsApp and missed-call text-back are coming soon. The number and Meta approval are still pending. They are not part of Basic today. Basic is website chat, reminders, a handoff to you, and a monthly report.

5. Billing

Nothing is charged today. The trial is 14 days, and the first charge is on day 15. Cancel from Billing any time before then and nothing is charged. After a paid month has started, cancellation takes effect at the end of that month, with no refund for a partial month. A failed payment is emailed, with a 10-day grace period, and the subscription is cancelled if it is still unpaid after 30 days.